Warranty Policy

We value your satisfaction and are committed to providing high-quality products and exceptional customer serviceTherefore, we are pleased to offer the following warranty policy:

Warranty Coverage:
  • For products that experience non-human damage within one year of normal use, we offer free repair or replacement services.
Warranty Details:
  1. Warranty Period: From the date of purchase, if the product experiences non-human damage within one year, we will provide freerepair or replacement services
  2. Warranty Claim: To request warranty service, please contactour customer service team and provide proof of purchase aloong with a detailed description of the damage. We will guide you through the warranty claim process.
  3. Repair or Replacement: Depending on the specific conditionof the product, we will decide whether to repair or replace it. If replacement is necessary, we will provide a new product of the same model. If the model is discontinued, we will offer a comparable alternative.
Warranty Exclusions: The
following situations are notcovered by our warranty:
  • Damage caused by misuse or human error 
  • Damage resulting from unauthorized disassembly or repair
  • Damage caused by accidents, natural disasters, or other force majeure events
Contact Us:

If you have any questions or need to request warranty service, please contact us through the following methods:
  • Email: jugbowofficial@jugbow.com.
We are dedicated to serving you and ensuring a pleasant and worry-free shopping experience.