FAQS
Product Information
Order and Shipping
Payment and Security
After-sales Support and Issues
Training and Usage
1. Is the collar waterproof?
Yes, the collar is IPX7 waterproof, so your dog can wear it in the rain or even while swimming without damaging the device.
2. What size of dogs is this shock collar suitable for?
The Jugbow collar is designed to fit dogs with neck sizes ranging from 7.8 to 24.4 inches and weights from 10 to 120 pounds. Whether you have a small, medium, or large dog, this collar will comfortably suit your pet.
3. How long does the battery last?
The collar can last up to 15 days on a single charge, while the remote lasts up to 45 days. Both are rechargeable via USB.
4. What are the differences between the DT-61 and DT-68 dog trainers?
The beeping sound of the DT68 has only one frequency band and it has a vibration function (with 9 levels). The DT61, on the other hand, has 8 different sounds, 16 levels of vibration, and a color LCD display screen. The display is more delicate than ever before.
5. What are the differences between the DT68 and DT68C dog trainers?
The DT68 has a wider adjustment range for its vibration function (with 9 levels) and shock function (with 99 levels). For the DT68C, the electric shock intensity of the strap is enhanced, and the applicable size range of the strap is expanded. Its gear settings are relatively simple, with the vibration having 3 levels and the shock having 16 levels.
6. How long can my dog wear a dog collar?
We recommend allowing your dog to wear a dog collar for no more than 12 hours a day. Remember to check their skin daily and regularly clean their neck and snout to prevent any discomfort.
7. Can dog training collar hurt dogs?
Our product has four modes, each mode is recommended to use from the lowest gear first, always observe the dog's reaction to adjust the most suitable gear, so that almost no harm to the dog.
1. What do l need to do when l received a different product than what l ordered?
Please contact customer support at jugbowofficial@jugbow.com .
2. Can l change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route.
3. I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
4. How long does it take to receive my order?
Orders are processed within 48 hours of payment and delivered to the shipping address within 2 to 7 business days.
5. How long does it take to ship the order?
We process orders within 48 hours of receipt and are committed to giving our customers a great shopping experience!
6. Can l cancel my order?
We fully understand that we can change our minds! However, once an order has been placed for more than 24 hours, we cannot change or cancel it. If th item does not fit, please contact us within the valid time frame to change the style or cancel the order.
7. Is your checkout secure?
Yes, checkout is 100% secure and your personal information is safe. You'll see "https" in the checkout page URL, which means your information is secure.
Read our privacy policy.
8. What forms of payment do we accept?
We accept American Express, Apple Pay, Diners Club, Discover, Meta Pay, Mastercard, Shop Pay, Venmo, Visa and Paypal
1. What if l receive a product that is broken?
Please provide the order number and product damage pictures or video to customer service, we will verify and will solve your problem as soon as possible!
1. Why does my dog respond well on leash but ignores me once off leash?
This is a very common issue and typically means your dog isn’t ready for off-leash freedom yet. Use a long line (e.g., 30 feet) and practice recall in various environments with real-life distractions. Only when your dog consistently responds under all conditions should you remove the leash. Also, many owners mistakenly believe their dog “gets it” too early—true understanding takes repetition and exposure to new scenarios. Lastly, always pre-set your e-collar to the appropriate level beforehand. Searching for the right level in the moment can lead to missed training opportunities.
2. How often should my dog wear the e-collar?
During early training, your dog should wear the collar whenever you’re with them—not just during training sessions. If you put it on only to train and take it off immediately afterward, your dog may start associating the collar with corrections. If worn for extended periods, reposition it regularly to avoid skin irritation. Always remove the collar when your dog is home alone or sleeping at night.
3. What if my dog won’t leave my side during training?
This is common with so-called “velcro dogs.” Start by taking a small step back while giving the recall command and applying low-level stimulation. If your dog is right next to you, backing away toward their rear can encourage them to turn and move toward you. Teaching the “place” command first can help create physical distance and set up opportunities to practice recall.
4. What if my dog won’t come to me during the conditioning phase?
That’s a sign your dog hasn’t yet made the connection between the recall command and e-collar stimulation. Keep the leash on during this stage to ensure your dog doesn’t ignore you. Use the leash in conjunction with low-level stimulation to guide your dog toward you, avoiding the need for harsh corrections.
5. Can I teach new commands using the e-collar?
Commands should be taught using motivation and positive reinforcement (e.g., food or toys). The e-collar is a reinforcement tool, not a teaching tool.
6. Can I use the e-collar to stop unwanted behaviors?
Yes, but only after your dog is properly conditioned to the collar. Using the e-collar to punish behavior without prior conditioning can confuse or scare your dog. Once trained, the e-collar is highly effective for addressing issues like barking, chasing, or getting into the trash.
7. Does my dog need to wear the e-collar forever?
Think of the e-collar as a tool for safety and freedom, not as a permanent crutch. While your dog may not need it to obey, wearing it in public off-leash settings provides a reliable backup in case of emergencies. It’s about managing the “what if” moments.
8. What age is appropriate to start e-collar training?
Most dogs are ready around 7–8 months of age. Some can start as early as 5 months if they have good impulse control. While some trainers begin at 12 weeks, we recommend focusing on food and toy-based learning during that early stage.
9. What should I do if I make a mistake during training?
Mistakes happen—don’t stress. If you accidentally use a level that’s too high and your dog yelps, stay calm. Simply lower the level and continue training with positive reinforcement. Consistency and calmness are key.
10. Should I increase the stimulation level if my dog isn’t responding off leash?
No. You should already have the collar set to the proper level for that situation. If your dog isn’t responding, it may not be ready for off-leash training yet. Don’t rely on adjusting levels mid-situation.
11. Does breed or size affect how a dog feels the e-collar?
Not at all. Sensitivity to stimulation varies between individual dogs, not based on breed or size. For example, a large working breed may respond to very low levels, while a small dog might require higher levels. It’s all about the individual dog’s sensitivity.
12. Can I use the e-collar to correct leash reactivity or aggression toward other dogs?
Yes—if your dog is properly conditioned. Once trained, correcting leash reactivity becomes much easier. The key is proper foundational work, not rushing into corrections.
13. Can I use the e-collar to stop barking or whining in the crate or car?
Yes. If the collar is introduced properly, excessive barking or whining can usually be resolved quickly and effectively.
14. Can I use an e-collar if my dog was previously trained on an underground fence?
Absolutely. Just be aware that some dogs initially freeze when they feel stimulation again, expecting a boundary correction. Start away from the home to avoid association with the underground fence. Once they realize nothing bad happens and rewards follow, they typically adjust quickly.
15. My dog seems sad or shut down since starting e-collar training—is that normal?
Mild withdrawal is possible if the dog associates the collar with punishment. Unfortunately, many trainers still use the collar incorrectly—punishing dogs before proper conditioning. Done right, e-collar training should be clear, fair, and minimally stressful. Seek guidance if you suspect misuse.
16. Why do some people use two receivers? Is it for more power?
No. Dual receivers improve contact and help evenly distribute stimulation, especially for dogs with thick coats or large necks. This setup also allows for a looser fit, reducing the risk of skin irritation.
