We value your satisfaction and are committed to providing high-quality products and exceptional customer service. Therefore, we are pleased to offer the following warranty policy:
Warranty Coverage:
- For products that experience non-human damage within one year of normal use, we offer free repair or replacement services.
Warranty Details:
- Warranty Period: From the date of purchase, if the product experiences non-human damage within one year, we will provide free repair or replacement services
- Warranty Claim: To request warranty service, please contact our customer service team and provide proof of purchase along with a detailed description of the damage. We will guide you through the warranty claim process.
- Repair or Replacement: Depending on the specific condition of the product, we will decide whether to repair or replace it. If replacement is necessary, we will provide a new product of the same model. If the model is discontinued, we will offer a comparable alternative.
- Warranty Exclusions: The following situations are not covered by our warranty:
- Damage caused by misuse or human error
- Damage resulting from unauthorized disassembly or repair
- Damage caused by accidents, natural disasters, or other force majeure events
Contact Us:
If you have any questions or need to request warranty service, please contact us through the following methods:
- Email: service@jugbow.com.
We are dedicated to serving you and ensuring a pleasant and worry-free shopping experience.
