1. How long does it take to receive my order?
Orders are processed within 48 hours of payment and delivered to the shipping address within 2 to 7 business days.
2. What forms of payment do we accept?
We accept Visa and PayPal.
3. Is your checkout secure?
Yes, checkout is 100% secure and your personal information is safe. You’ll see “https” in the checkout page URL, which means your information is secure. Read our privacy policy.
4. I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
5. Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route.
6. What do I need to do when I received a different product than what I ordered?
Please contact customer support at service@jugbow.com.
