The Jugbow collar is designed to fit dogs with neck sizes ranging from 7.8 to 24.4 inches and weights from 10 to 120 pounds. Whether you have a small, medium, or large dog, this collar will comfortably suit your pet.
What size of dogs is this shock collar suitable for? Read More »
Yes, the collar is IPX7 waterproof, so your dog can wear it in the rain or even while swimming without damaging the device.
Is the collar waterproof? Read More »
The collar can last up to 15 days on a single charge, while the remote lasts up to 45 days. Both are rechargeable via USB.
How long does the battery last? Read More »
Please contact customer support at service@jugbow.com.
What do I need to do when I received a different product than what I ordered? Read More »
Unfortunately, we cannot change the shipment once the product is en route.
Can I change the delivery address of my package after it has been shipped out? Read More »
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
I ordered more than one item. Will they all be delivered at the same time? Read More »
Yes, checkout is 100% secure and your personal information is safe. You’ll see “https” in the checkout page URL, which means your information is secure. Read our privacy policy.
Is your checkout secure? Read More »
We accept American Express、Apple Pay、Diners Club、Discover、Meta Pay、Mastercard、Shop Pay、Venmo、Visa and Paypal
What forms of payment do we accept? Read More »
Orders are processed within 48 hours of payment and delivered to the shipping address within 2 to 7 business days.
How long does it take to receive my order? Read More »
Please provide the order number and product damage pictures or video to customer service, we will verify and will solve your problem as soon as possible!
What if I receive a product that is broken? Read More »
Help : service@jugbow.com
Product Suggestions : product@jugbow.com
PR contact : marketing@jugbow.com
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