Helpie FAQ
- Is the collar waterproof?Yes, the collar is IPX7 waterproof, so your dog can wear it in the rain or even while swimming without damaging the device.
- What size of dogs is this shock collar suitable for?The Jugbow collar is designed to fit dogs with neck sizes ranging from 7.8 to 24.4 inches and weights from 10 to 120 pounds. Whether you have a small, medium, or large dog, this collar will comfortably suit your pet.
- How long does the battery last?The collar can last up to 15 days on a single charge, while the remote lasts up to 45 days. Both are rechargeable via USB.
- What do I need to do when I received a different product than what I ordered?
Please contact customer support at service@jugbow.com.
- Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route.
- I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
- Is your checkout secure?
Yes, checkout is 100% secure and your personal information is safe. You’ll see “https” in the checkout page URL, which means your information is secure. Read our privacy policy.
- What forms of payment do we accept?
We accept American Express、Apple Pay、Diners Club、Discover、Meta Pay、Mastercard、Shop Pay、Venmo、Visa and Paypal
- How long does it take to receive my order?
Orders are processed within 48 hours of payment and delivered to the shipping address within 2 to 7 business days.
- What if I receive a product that is broken?
Please provide the order number and product damage pictures or video to customer service, we will verify and will solve your problem as soon as possible!
- How long does it take to ship the order?
We process orders within 48 hours of receipt and are committed to giving our customers a great shopping experience!
- Can I cancel my order?
We fully understand that we can change our minds! However, once an order has been placed for more than 24 hours, we cannot change or cancel it. If the item does not fit, please contact us within the valid time frame to change the style or cancel the order.
- How long can my dog wear a dog collar?We recommend allowing your dog to wear a dog collar for no more than 12 hours a day. Remember to check their skin daily and regularly clean their neck and snout to prevent any discomfort.
- Can dog training collar hurt dogs?
Our product has four modes, each mode is recommended to use from the lowest gear first, always observe the dog's reaction to adjust the most suitable gear, so that almost no harm to the dog.
- What are the differences between the DT-61 and DT-62 dog trainers?
The DT-62 has a unique color screen and vivid icons for enhanced visual training feedback. Plus, the DT-62 can cover up to 4,000 feet!
